CASTIS Smart Hospitality Solution elevates every guest experience.

Hotel guests expect more than just a comfortable bed—they demand seamless, personalized experiences that rival what they enjoy at home. As hotels compete to meet these rising expectations while managing costs, the question isn't whether to digitize, but how to do it effectively.

CASTIS Smart Hospitality Solution answers this challenge with a comprehensive, integrated platform that transforms every guest touchpoint from check-in to checkout, while empowering hotel staff to deliver exceptional service efficiently.

Beyond Traditional Hospitality: An Integrated Digital Ecosystem

What sets CASTIS apart is its all-in-one approach. Rather than juggling multiple vendors and fragmented systems, hotels gain a unified digital ecosystem that works seamlessly together:

Interactive IPTV & Middleware transforms the in-room TV from a passive device into an engagement hub. Guests enjoy personalized content, live TV channels, and video-on-demand libraries, all integrated with your Property Management System to deliver truly customized experiences based on guest preferences and profiles.

QR-Based E-Concierge puts the power of choice in guests' hands. With a simple scan, international travelers can order room service, request housekeeping, book spa appointments, or reserve meeting rooms—all in their preferred language thanks to AI-powered multi-language support. No more language barriers, no more waiting on hold.

Smart WiFi Portal turns a basic necessity into a revenue opportunity. Your branded login page becomes a marketing canvas, engaging guests with loyalty programs, surveys, and targeted promotions for hotel amenities and partner services—all while they connect to the internet.

Dynamic Digital Signage ensures your messaging is always current and compelling. Update lobby displays, restaurant menus, and elevator screens in real-time from a centralized dashboard, showcasing promotions, events, and services exactly when guests need to see them.

Operational Excellence Through Smart Automation

Behind every great guest experience is a well-oiled operational machine. CASTIS doesn't just enhance the guest-facing experience—it revolutionizes back-of-house operations.

The E-Concierge system automates the entire service workflow with a transparent process. No more missed requests or confusion about task ownership. Staff receive assignments instantly on their mobile devices, while supervisors monitor all activities from a comprehensive task dashboard.

Real-time synchronization means everyone stays informed. Housekeeping knows exactly which rooms need attention, F&B teams see orders the moment they're placed, and management gains actionable insights through detailed operation analytics. The result? Faster response times, higher guest satisfaction, and staff who can focus on delivering exceptional service rather than managing paperwork.

The Grand Plaza Success Story

When the Grand Plaza Hanoi partnered with CASTIS, they faced challenges familiar to many properties: outdated TV systems, manual paper-based processes, and fragmented guest services that created inefficiencies and missed revenue opportunities.

The transformation was dramatic. By implementing the CASTIS platform, Grand Plaza digitized their entire guest journey, eliminating paper trails and connecting every service touchpoint. The outcome? Enhanced guest experiences, increased upselling through targeted promotions, and streamlined operations that freed staff to focus on hospitality rather than administration.

The CASTIS Advantage: More Than Just Technology

With over 20 years of expertise in media and technology solutions, CASTIS brings more than software to the table. Our end-to-end service includes solution design, seamless deployment, and ongoing SLA support to ensure your system performs flawlessly.

Our platform is built for the real world of hospitality: "scalable" to grow with your property or portfolio, "cost-effective" to deliver ROI quickly, and "comprehensive" to replace multiple legacy systems with one integrated solution.

Ready to Transform Your Property?

The future of hospitality is digital, personalized, and efficient. Hotels that embrace this transformation today will lead their markets tomorrow—delighting guests while optimizing operations and driving revenue growth.

Discover how CASTIS Smart Hospitality Solution can elevate your property's guest experience and operational performance.

Contact us today for more information.